Coast Services provides professional security solutions across the UK, specialising in manned guarding, wireless CCTV systems, dog handling, mobile patrols, and key holding services.

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Key Holding & Alarm Response

Key Holding & Alarm Response

To ensure our clients’ security needs are always met, we offer a comprehensive selection of security services – including security guards, dog handlers, key holding and alarm response, CCTV monitoring and mobile patrols. Each of our bespoke security packages is created in line with our clients’ specific requirements.

Coast Services offers professional key holding and alarm response services across England, Wales, and Scotland, removing the burden of out-of-hours call-outs from you and your staff. Our trained, SIA-licensed officers hold your keys securely in our monitored facility and respond to any alarm activation on your behalf — day or night, 365 days a year.

When an alarm is triggered at your premises, our 24/7 control room is notified immediately. The nearest available officer is dispatched to attend your site, carry out a thorough external and internal inspection, assess the situation, liaise with police or emergency services if required, and secure the premises before leaving. You receive a comprehensive incident report detailing everything that was found and the actions taken.

All keys held by Coast Services are stored in accordance with strict security protocols. Each set is logged, coded, and stored in a secure, access-controlled facility. Keys are never labelled with addresses or identifiable information, ensuring they cannot be linked to a specific location if compromised. Our chain-of-custody procedures provide a full audit trail of every key movement.

In addition to alarm response, we can provide daily lock-up and unlock services for your premises — opening in the morning and securing at the end of the day. This is popular with retail businesses, offices, and industrial units where removing the responsibility from staff reduces risk and improves operational efficiency.

Why Choose Our Key Holding Service

  • Secure key storage in our monitored, access-controlled facility
  • Rapid response to alarm activations — 24/7, 365 days a year
  • Full liaison with police, fire, and emergency services
  • Comprehensive incident reporting after every call-out
  • Daily lock-up and unlock services available
  • Strict chain-of-custody procedures with full audit trail
  • Compatible with all major alarm monitoring providers
  • Removes the burden of out-of-hours call-outs from your staff

Key holding and alarm response from Coast Services gives you complete peace of mind that your premises are protected around the clock — without the disruption and personal risk of attending alarm activations yourself.

Got Questions?

Frequently Asked Questions

Our target response time depends on your location and the service level agreed, but we aim to have an officer on site as quickly as possible — typically within 30-60 minutes of an alarm activation. Our control room coordinates the response 24/7.
All keys are stored in a secure, monitored facility with restricted access. Each set of keys is logged, coded, and tracked so that no key can be linked to a specific address without our internal records. We follow strict chain-of-custody procedures.
When we receive an alarm activation, our control room dispatches the nearest available officer to your site. They attend, carry out a full external and internal inspection, secure the premises, liaise with emergency services if needed, and send you a detailed incident report.
Yes. We can open your premises in the morning and lock up at the end of the day as part of your key holding package.
Not necessarily. We can work with your existing alarm monitoring company, or we can arrange for alarm signals to be routed to our control room directly. We will advise on the best setup during your site assessment.